Handcrafted Blown Glass, Fused Glass & Custom Art Glass   

	Policies   DAVE’S GLASS WORKS TERMS AND AGREEMENT POLICIES FOR: SALES/ORDERS/SHIPPING/RETURNS When you place an order via the internet you will NOT receive an imprint but an email of the credit card transaction. By checking the box terms and conditions and the “Checkout” button below, you acknowledge that you are giving us permission to deduct the funds for this order including any shipping and/or applicable sales tax from your credit card account and that you are in acceptance of Our Sales Policy. Our Promise: We promise to serve the public, as nearly as we can, to its complete satisfaction and will try to be fair and reasonable with each customer on any complaint or adjustment, always considerate of the customer’s point of view. Ordering: We do not keep credit card information. Items are normally processed and shipping with 48 hours not more than 5 business days. Occasionally we may partial ship in two shipments to complete an order but Out of stock items will not be backordered. These items should be reordered at a later date. Sales Tax: We collect Sales Tax on Purchases shipped to an address within the state of Michigan. Shipping Cost: The amounts indicated for shipping reflect estimates for delivery within the continental United States. Your online order statement will include a calculation of shipping charges. However, your actual shipping charges will be based on the actual weight of the entire order, including packaging, if it requires more than one box and/or if you have requested insurance coverage. In cases where more than one item is ordered, your total shipping cost might be lower than what is calculated on your online order statement. Shipping Carriers: We ship the majority of orders using FedEx unless otherwise requested. Orders shipped to other countries outside the US, often require customs forms to be completes and may require the customer to pay some duty charges. Our Return/Exchange Policy: YOUR SATISFACTION IS OUR PRIMARY CONCERN. When you receive an order, take a look at it. If you have a problem with any merchandise or are not completely satisfied, contact us at (313) 886-1152 for a Return Authorization Number, within 14 days of receipt. We will provide a Return Address at the time the Return Authorization Number is issued. Repack your item(s), include ALL parts AND accessories along with the original packing material (only if it is in good condition). Note: Items returned more than 30 days after delivery, not in sellable condition, or are missing parts, may be charged either a 15% restocking fee or may not be eligible for a refund. -Ship the item(s) back to us with a copy of your receipt. -Include the Return Authorization Number on the copy of the receipt and on the outside of the package. -The item must be shipped insured, signature required to the RAN address we provide. -Shipments without a RAN will be refused. Insurance: If you want your package to be insured you must check the box on the “Check Out” page and any costs will be added to your order. For any questions use the “Comment Box” during check-out. Note: All deliveries that are insured will require a signature. Expedited Shipping: You must request a quote in the Comment Box during Check-out, otherwise shipping time is based on FedEx Ground. FedEx Next Day, Second Day and Third Day delivery is also available at an additional cost depending on the weight of your order. Delivery Times: Each order is shipped within 24 to 48 hours whenever possible (especially during the Christmas season). Because we try not to split ship orders, on a rare occasion an order can take up to 4 business days to be shipped. You can expect delivery in 3 to 10 business days, excluding weekends and holidays. The delivery time frames are based on the carrier used. We enter you email address when possible into the shipping carriers system so you will receive your Tracking Number to allow you to track or trace your delivery. Currently shipment addresses outside the USA and Canada may be limited to areas based on our carriers. Delivery Addresses: We strive to maintain a high level of customer service and we take extra precautions to avoid fraud. If the delivery address does not match the address on your Credit Card Statement we reserve the right to inquire for further explanation and in the worse case we may refuse the shipment. Please fill in your street address information (or ship to address information, if different), we reserve the right to determine if we will ship to an address that may be different than the registered credit card address. Damage Claims: Insurance is your optional choice, if you do not indicate that you want insurance and there is damage to the merchandise, you should address your loss with the carrier upon delivery. If you requested insurance, damage or shortage on the USPS shipments, you must keep damaged merchandise with its original carton. If you see any obvious damage, note it on the delivery slip that you sign. Call your local USPS office to schedule an inspection of the damage. When the original package is returned to us, we will replace the damaged merchandise at no additional charge to but you must return it to the address we provide with the RAN clearly marked on the outside of the package and inside on the copy of the invoice. All hand-blown glass items are custom made, individual pieces and the exact item may not be possible to replace. Lost Orders: On a rare occasion, an order will be lost in shipping. Once an order has left our shipping department, use of the FedEx tracking number must be used. We do our best to provide all needed information to assist you in recovery and/or replacement. We do encourage our customers to pay for the optional insurance coverage to cover any losses for an order, especially, for high dollar value orders or orders being shipping outside the US. Once the package leaves our possession it is the customer’s responsibility, especially when out of the country orders reach the Customs department in the customer’s country. Please call us at (313) 886-1152 or email dghelm@aol.com to discuss any shipping concerns. Thank you, David Helm
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